Returns and Refunds
At Lock and Latch, we want you to feel confident when shopping with us. We understand that purchasing online means you can’t see the product in person before buying, so if your order isn’t what you expected, we offer a 21-day refund policy (less shipping).
This policy also applies if there are issues with your order, such as:
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Items damaged in transit
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Incorrect items received
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Missing items
Conditions for Returns
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Proof of purchase is required.
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Returned items must be in their original, resalable condition, including packaging.
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Customers are responsible for return shipping costs unless the goods are faulty.
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We recommend using a trackable courier service with signature on delivery (particularly for high-value items).
Please note:
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Refunds will not be issued if products are found cheaper elsewhere.
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Restocking fees may apply in some cases.
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Bulky items (e.g. Weights and Draught Proof Products) can only be shipped to a full street address. Deliveries returned due to PO Boxes or Parcel Lockers being provided will not be refunded, and return freight charges will apply.
How to Request a Return
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Email us at sales@lockandlatch.com with your proof of purchase and reason for return.
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We will provide instructions for sending your item back.
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Once your return is received and inspected, we’ll notify you by email whether your refund has been approved.
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Approved refunds will be processed back to your original payment method.
Important Notes
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Shipping costs are non-refundable.
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Refund requests outside this policy will be considered at Lock and Latch’s discretion.
