RETURNS

We are dedicated to ensuring our customers are satisfied with the products they buy through the Lock and Latch online store.  We understand that buying online means the customer cannot see the product in person first, so if, for any reason when the customer receives their order that they have purchased online through www.lockandlatch.com.au and it is not as they expected then we will provide a refund (less shipping) within 21 days of purchase.  

This also applies if there are any issues with the order for example, damage in transit, items not correct or missing. 

We will need proof of purchase along with the reason for return.  We can only accept returns if they arrive back to us in original, resalable condition including any packaging.

If you require a refund, please contact us at sales@lockandlatch.com and we will provide further instructions.

Unless goods are faulty, Customer is responsible for the return shipping costs.  It is advised to use trackable courier for return items, and signature upon delivery particularly for high value items.  

This refund policy applies to purchases made online through this website only.

Refunds will not be provided where customer has found goods cheaper elsewhere.

Once the return is received and inspected, we will send an email to notify the customer that we have received the returned item and whether the refund has been approved. 

If the refund has been approved, then the refund will be processed, and a credit will automatically be applied to the customer's credit card or original method of payment.  Restocking fees may apply

The customer will be responsible for paying shipping costs for returning the item. Shipping costs are non-refundable.

If your return request falls outside of this policy, refunds will be given at the discretion of Lock and Latch and restocking fees may apply.

For bulky items, i.e. Weights and Draught Proof Products Lock and Latch can only organise to a full street address. We cannot deliver to a PO Box or Australia Post Parcel Locke. If a delivery has to be returned for this reason, no refund will be given and return freight charge will be applicable.