SHIPPING
We charge a flat rate of $9.95 per order for all orders Australia wide* regardless of size or destination.
We use Aus Post as well as other courier services. We will notify you ASAP if any item is out of stock and you will have an option to cancel your order.
If you are in urgent need of your items, please contact us on 0425 229 090 as we can arrange an express service if possible. We also have a pick up option.
We always recommend having all materials onsite PRIOR to commencing any restoration project as sometimes delays occur in the courier network which are outside of the control of Lock and Latch.
* Excluded from our flat rate $9.95 shipping rates are:
Sash window add on weights
Beading and draught proofing products
Orders from outside of Australia
Shipping rates for these orders are customized depending on size and quantity.
For international orders please contact us on +61 425 229 090 to get a quote for shipping.
Estimated Delivery time frames are based on the time taken once the order has been picked up from our Warehouse. These times are estimates and not guarantees
For most items your to order will picked and packed within 1-2 business days of receiving your order.
For larger items, including beading, weights and sash cord we use couriers and for smaller items Australia Post
Lost Parcels
Lock and Latch will work with Australia Post or the Courier Service to assist in locating lost parcels.
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Check Tracking Number to Determine Delivery Date
Please ensure that you have checked the tracking number to determine if your parcel has been delivered or is about to be delivered.
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Parcel Not Delivered by Delivery Date
If the parcel has not been delivered by the estimated delivery date, please notify Australia Post or the courier - depending which company was delivering your parcel. You can also contact Lock and Latch and we will raise a "lost parcel" enquiry on your behalf and follow up.
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Stolen Parcel
If proof of delivery is provided from Australia Post or the courier, but parcel appears to stolen, please report this to the police.
ESTIMATED DELIVERY TIMES
NEW SOUTH WALES
Sydney & Metro areas – 1-3 business days
NSW Regional & Country areas – 3-14 business days
QUEENSLAND
Brisbane & Metro areas – 2-4 business days
Queensland Regional & Country areas – 3-14 business days
VICTORIA
Melbourne & Metro areas – 2-4 business days
Victoria Regional & Country areas – 3-14 business days
WESTERN AUSTRALIA
Perth & Metro areas – 2-9 business days
Western Australia Regional areas – 3-14 business days
SOUTH AUSTRALIA
Adelaide & Metro areas – 2-4 business days
South Australia Regional areas – 3-14 business days
TASMANIA
Hobart & City areas – 2-5 business days
Tasmania Regional & Country areas – 3-14 business days
NORTHERN TERRITORY
Darwin & City areas – 2-5 business days
Northern Territory Regional & Country areas – 3-14 business days