Shipping
At Lock and Latch, we want your order to reach you as quickly and smoothly as possible. While we do our very best, please note that delivery times are estimates only — we are unable to guarantee exact dates or times, as these are determined by our courier partners.
If you need your items urgently, please contact us on 0425 229 090. We may be able to arrange an express service if available. We also offer a local pick-up option from our warehouse.
We strongly recommend that all materials are delivered and on-site before starting any restoration project, as occasional courier delays can occur outside our control.
Shipping Services & Costs
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We use Australia Post and a selection of trusted couriers.
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Flat-rate shipping of $9.95 per order applies to hardware orders across Australia, regardless of size or destination.*
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Orders are generally picked and packed within 2 business days of payment.
*Please note: Add-On Weights, Draught Proofing products, and Sash Cord are excluded from flat-rate shipping. These items, along with international orders, require a full street address (no PO Boxes or Parcel Lockers). If returned for this reason, no refund will be provided and return freight charges will apply.
Delivery Attempts
If a courier attempts delivery and no one is available — or if there is no safe place to leave the goods — the items may be taken to a depot or returned to our warehouse. In such cases:
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We will contact you to arrange re-delivery (additional charges apply), or
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You may choose to collect from our warehouse.
International Orders
For international shipping quotes, please contact us directly at +61 425 229 090.
Estimated Delivery Times
NSW, QLD, VIC
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Metro: 2–5 business days
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Regional & Country: 3–14 business days
Western Australia
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Perth & Metro: up to 10 business days
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Regional WA: 3–14 business days
⏳ Please allow extra time during peak periods (e.g. Christmas and public holidays), as courier networks often experience heavy delays and reduced processing capacity.
